Website Terms & Privacy Policy


This website is operated by Alexandria Professional. Throughout the site, the terms “we”, “us” and “our” refer to Alexandria Professional. Alexandria Professional offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Alexandria Professional, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Alexandria Professional and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New York State and 15 Lawrence Bell Dr, Williamsville, NY, 14221, United States.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at [email protected].

1. Privacy Policy Introduction.

Alexandria Professional® knows that everyone is concerned about privacy while shopping and browsing online. This privacy policy describes how we use information provided to us at Alexandria Professional® and the steps we take to protect your personal information. This privacy policy applies to information collected online.

2. Your rights to your personal data.

With the new European Union Law, the General Data Protection Regulation (“GDPR”) taking effect on May 25, 2018, individuals are being given certain rights in regards to their personal data. Alexandria Professional® has updated our company policies to ensure transparency and control over your personal data.

The rights given to individuals under GDPR are as follows:

  • Right of Access – the right to be informed what personal data Alexandria Professional® processes about you and the right to request access to this personal data;
  • Right to Data Portability – the right to request a copy of your personal data in an electronic format and the right to transmit that personal data for use in another party’s service;
  • Right to Erasure – the right to request that Alexandria Professional® delete your personal data;
  • Right to Object – the right, at any time, to object to Alexandria Professional® processing your personal data on grounds relating to your particular situation and the right to object to your personal data being processed for direct marketing purposes;
  • Right not to be subjected to Automated Decision-making – the right to not be subjected to decision making based solely on automated decision making, including profiling, where the decision would have a legal effect on you or product a similarly significant effect;
  • Right to Rectification – the right to request that Alexandria Professional® change or update your personal data where it if inaccurate or incomplete;
  • Right to Restrict – the right to request that Alexandria Professional® temporarily or permanently stop processing all or some of your personal data;

In order to make sure you have access to all of these rights, you can reach out to Alexandria Professional® by filling out this form to request fulfillment of any of the above rights. You can also contact us directly by calling 1-800-957-8427 or emails us at [email protected]

3. How do we collect your personal data?

Alexandria Professional® may collect your personal data in the following ways:

  1. When you create an online account — when you create an online account with us, we collect certain personal data from you, such as your name and email address.
  2. When you subscribe to receive Comforte®’s newsletters – when you sign up to receive our newsletters, we collect certain personal data from you such as your name and email address.
  3. From Third Parties – this website uses Google Analytics cookies to collect information on how often people look at our website, where they click, and how long they stay. You can find more information on Cookies below in Section 8.

4. What personal data do we collect from you?

Alexandria Professional® collects certain data from you when you choose to interact with our website in the following ways:

Shop Account Registration: when you decide to create an online account with us, the personal data that is provided by you or collected by us is used to allow you to sign into our website and look through previous orders, update your information, or make a new order.

When creating an online account, we collect the following personal information from you:

  • Name
  • Email address
  • Billing address

Online Purchases: This is the personal data that is collected from you to ensure we can properly process and complete orders you decide to make at Comforte®’s online shop.

When you make an online purchase, we collect the following personal information from you:

  • Name
  • Payment information
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Newsletters: when you choose to opt-in to receiving our newsletters and specials, we collect the following personal information from you:

  • Name
  • Email address

Comforte® Enquiries: the personal data collected can include the following:

  • Name
  • Email address
  • Phone Number
  • Any personal data you provide in the “additional comments” text box of the forms

Data collected Automatically: Whenever you visit Alexandria Professional’s website, we automatically collect certain data from you through the use of Cookies and Google Analytics. For more information on Cookies and Google Analytics, and how they are used on our website, please read section “Cookies and other computer information”.

5. What do we use your personal data for?

Alexandria Professional® uses your personal data only when the law allows us to. The most common use of your personal data are as follows:

  • Process and ship any orders you make online;
  • Confirm and track your orders;
  • Respond to any enquiries or comments;
  • If you have opted-in to receive newsletters from us, delivering these newsletters and specials to you;
  • Improve our services and website through analysis information.

6. Sharing your personal data.

Alexandria Professional® does not rent, sell or exchange your personal data to third-party companies for their marketing purposes. We do provide your personal data to reputable organizations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions, to deliver packages, to schedule and perform product installations and to administer service programs.

We may share your information with others who help us analyze sales data, maintain our records, and provide other services for Alexandria Professional® such as collecting site navigation information. We also may share your information with companies that act on our behalf and at our direction to notify you of additional Comforte® products and services. These companies may also conduct customer satisfaction surveys and manage other customer services and benefits for us. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.

We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.

As per your rights under GDPR, you can always fill out this form to request that Alexandria Professional® perform any of the rights provided to you for any of the uses as described in this Privacy Policy. You can also call us at 1-800-957-8427 or email directly at [email protected]

7. Retention and deletion of your personal data.

Alexandria Professional® will store and use your personal data only for as long as necessary, only for the uses described in this privacy policy, and otherwise as requested by you. You can request the erasure or anonymization of your personal data at any point in time, along with any of the other rights afforded to you in relation to your personal data.

The only time we will retain information despite requests for deletion or anonymization is if we are legally allowed or required to maintain certain personal data for situations such as the following:

  • If there are unresolved issues relating to your account with Alexandria Professional®, such as outstanding credit on your account or unresolved claims or disputes;
  • Where we are required to retain your personal data for our legal, tax, audit, and accounting obligations, then we will retain the required personal data for the period required by applicable law.

8. Cookies and other computer information.

When you visit alexandriaprofessional.com, small text files known as “cookies” will be stored on your computer’s hard drive. Cookies allow us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers and site navigation information such as your first and last visits, number of visits, shopping cart contents, and the pages you viewed on our website. Cookies also may collect certain technical information from your computer. This technical information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring website, if any. The information stored in a cookie cannot be used to identify you personally unless combined with information that you have provided in connection with a purchase, setting up an account, or registering for promotional emails, contests, or surveys. Although IP addresses alone can reveal the location of your computer, we will use such information only to investigate and identify unauthorized activities.

Alexandria Professional® uses session cookies, such as Google Analytics, to observe your navigation throughout the website for the purposes described above. You may set your Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. If you delete our cookies, you limit our ability to personalize alexandriaprofessional.com for your next shopping visit; however, deleting a cookie will not prevent you from shopping and purchasing at our site in the future. You may also set your Web browser not to accept cookies. To opt-out of google cookies, please use this link: https://tools.google.com/dlpage/gaoptout

9. Keeping your personal data safe.

Alexandria Professional® is committed to keeping your personal data safe and secure. We have implemented appropriate technical and company-wide measures to help protect your personal data. Please remember that no system is one hundred percent infallible.

Your password protects your account, so we recommend using a unique and strong password, limit access to your computer and browser, and always log out after you’re done using your Comforte® account.

10. Social Media Platforms

Alexandria Professional® and Comforte® uses the following social media platforms to stay in contact and engage with our current and potential consumers and/or clients. On these platforms, the only personal data we see or have access to is the information you choose to put out publicly. We do not collect any other personal data other than this public information.

The following is a list of the social media platforms Alexandria Professional® uses along with a link to their own Privacy Policies:

11. Children

Alexandria Professional® and Comforte® is not directed at children under the age of 13 years old. In some countries, there might be stricter age law under local law. We do not knowingly collect personal data from relating to children under 13 years of age or under the applicable age limit.

If you are under the age limit, please do not provide us with any of your personal data, including name or email address.

If you are a parent or guardian of a child under the age limit and become aware that your child has provided Alexandria Professional® and Comforte® with their personal data, please contact us using this form or any of the contact methods listed under Section 13, below.

12. Changes to this Privacy Policy

This Privacy Policy was posted on alexandriaprofessional.com on May 24, 2018. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will provide notice of the change on alexandriaprofessional.com.

13. Contact Us.

If you have any questions or comments about this Privacy Policy, call us at 1-800-957-8427, email us at [email protected] or write us at:

Alexandria Professional®
5500 Main St. Suite 103
Williamsville, NY 14221
United States

Please remember to include your postal address, e-mail address and phone number with your correspondence.